Shipping & Returns

General Terms:

Bedroom Bliss Toys reserves the right to update the rules when necessary, and the updated version will be published on bedroomblisstoys.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Bedroom Bliss Toys immediately. All buyers are deemed to accept the rules if they are using the services provided by Bedroom Bliss Toys. 

For after-sales issues, buyers should file a return & refund request within 15 days of the delivery date. If the period of Return & Refund request filed exceeds 15 days, Bedroom Bliss Toys reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by reaching out to https://bedroomblisstoys.warhead.com/contact-us to cancel the order.

If Bedroom Bliss Toys cannot fulfill the buyer's order within the order processing time, under the condition, but not limited to no stock or other conditions, Bedroom Bliss Toys has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Bedroom Bliss Toys has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Bedroom Bliss Toys should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.

Bedroom Bliss Toys shall not accept after-sale request for "non-defective remorse returns".

Bedroom Bliss Toys shall not require or provide warranty.

Bedroom Bliss Toys shall restrict the refund time and redelivery time under the condition, included but not limited to, order should refund based on the policy, agree on refund or redelivery between Bedroom Bliss Toys and buyer or others. Bedroom Bliss Toys must refund not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Bedroom Bliss Toys. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Bedroom Bliss Toys has the right to reject the return and refund request. Whether the evidence is compelling or not will ultimately be determined by Bedroom Bliss Toys Under Various Circumstances.

Return & Refund Type Bedroom Bliss Toys Rules

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

For Unshipped Orders  

If the Return & Refund request is made within the stated processing time, Bedroom Bliss Toys will refund the order. Bedroom Bliss Toys has 3 business days to process the request after the buyer submits it. If Bedroom Bliss Toys fails to process (accept or reject) the refund request within 3 business days, Bedroom Bliss Toys will refund the order. Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders

If the Return & Refund request is made after the order has shipped,  Bedroom Bliss Toys has 10 business days to process the request after the buyer submits it. If  Bedroom Bliss Toys fails to process (accept or reject) the refund request within 10 business days, Bedroom Bliss Toys will refund the order.

2. Goods Returned in Transit

If the package is sent back to Bedroom Bliss Toys during transit for any reason, and the buyer applies for a refund, Bedroom Bliss Toys should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Bedroom Bliss Toys should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Bedroom Bliss Toys should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to Bedroom Bliss Toys, if our Dispute Team asks for a return in Disputes.

Except for the important interpretation below, Bedroom Bliss Toys will make a refund, resend, or accept the return for any of the following cases:

3a. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 45 days after orders departed from Bedroom Bliss Toys warehouse will be refunded, subject to the Exceptions below.

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, Bedroom Bliss Toys will refund order within 3 business days of buyer request. 

If the transit time exceeds the estimated delivery time by 10 days or more and Bedroom Bliss Toys fails to provide any valid updated tracking information, the buyer may apply for a refund.  Bedroom Bliss Toys  requires refund order within 3 business days as buyer request.

Note: The prior two clauses are not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Exceptions:

For some special shipping methods, Bedroom Bliss Toys cannot deal with your disputes. (See the following important interpretation below.)

Sometimes, the order had arrived at the nearest post office to the buyer and marked pending because of insufficient address, package unclaimed, no such number, etc. In this case, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Bedroom Bliss Toys will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

3b. Orders not Received.

Bedroom Bliss Toys will not deal with the refund or resend if the tracking information shows the order is delivered or for any of the below Tracking information Alerts. The only exception to this will be if the client obtains a non-delivery certification issued by the local post office with an official seal and provides a copy as proof to Bedroom Bliss Toys.

a. Tracking information Alert reasons:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Did not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If the package is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Bedroom Bliss Toys takes no responsibility if products have been lost.

b. If the logistics company provides return service to China, Bedroom Bliss Toys will put the products in your private inventory and will not refund them when we receive the returned items.

c. If  Bedroom Bliss Toys verifies the tracking number is wrong, and Bedroom Bliss Toys fails to provide the correct one within 4 business days, Bedroom Bliss Toys will refund the order.

d.  Bedroom Bliss Toys cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

3c. Products Damaged.

Bedroom Bliss Toys offers a full refund or a replacement if packages arrive badly damaged.

Bedroom Bliss Toys offers a partial refund or a replacement if packages arrive partially damaged (except noted superficial damage such as thread, slightly wrinkled, small scratches etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, Bedroom Bliss Toys cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c. For ordinary, electronic products, a dispute must be opened within 15 days after packages are delivered.

d. For service products, Bedroom Bliss Toys refunds you the cost of the product which is the price in China market. Otherwise, Bedroom Bliss Toys will not take any responsibility for them.

3d. Incorrect or Missing Products.

Bedroom Bliss Toys has a strict quality control process before products are dispatched. Bedroom Bliss Toys will deal with incorrect or missing products as follows:

a. For incorrect products, Bedroom Bliss Toys offers a full refund or replacement.

b. For products with wrong color or size which doesn't affect product function, etc., Bedroom Bliss Toys offers a refund or resend if you provide a screenshot of your complaint including name, content and date.

c. For parts missing which doesn’t affect product function, Bedroom Bliss Toys may refund partially or resend the missing part; for parts missing which affect product function, Bedroom Bliss Toys will resend the product only.

d. For accessories, Bedroom Bliss Toys will resend the accessories.

Notes:

For a size problem where the product size does not match the advertised and purchased product size, Bedroom Bliss Toys requires photographic evidence of the incorrect product measurement. 

3e. Order Cancellation.

For order cancellation, Bedroom Bliss Toys offers a full refund only before products are processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

c. After payment, video and photo orders cannot be canceled as Bedroom Bliss Toys has planned and prepared for you after payment.

4. Wrong Receipt Information

If the buyer puts the wrong receipt information on an order, the buyer should contact the us via https://bedroomblisstoys.warhead.com/contact-us to request us to update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong recipient, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Bedroom Bliss Toys shall refund the order within 3 business days of receiving the goods, at buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Bedroom Bliss Toys, Bedroom Bliss Toys should check the proof and give a response within 3 business days.

If the proof checked by Bedroom Bliss Toys  is not showing the problem clearly, the proof is invalid, and Bedroom Bliss Toys has the right to reject the buyer's refund request.

If Bedroom Bliss Toys accepts the refund request and the goods need to be returned to get a refund, Bedroom Bliss Toys should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number. If the goods needn't be returned, Bedroom Bliss Toys should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, Bedroom Bliss Toys should process redelivery within 5 business days of proof approval. Please note Bedroom Bliss Toys has the right to refund order if the redelivery products have no stock, or buyers are able to reorder products when the products are restocked.

Please note, all products should be thoroughly inspected by the client prior to use or exposure for self or others to ensure all parts are present and in working order, and should only use products as intended per the manufacturer. Bedroom Bliss Toys reserves the right to deny any refund or replacement if the defect was identified during use - either intended or unintended.

6. Force Majeure

Bedroom Bliss Toys takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Bedroom Bliss Toys will notify you by Bedroom Bliss Toys Chat, Skype, Email, Line, WhatsApp etc. of updated product delivery information as soon as possible.

7. Deadline of Opening Dispute & Return/Replacement Process

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable. You cannot open a dispute more than 15 days after delivery as determined by tracking information. 

Returns that are handled by the client without prior communication with Bedroom Bliss Toys will not be refunded or replaced. Please be sure to contact us using https://bedroomblisstoys.warhead.com/contact-us to begin the return or replacement.

8. Unacceptable Disputes

Bedroom Bliss Toys  shall not accept any unreasonable disputes, including but not limited to:

a. The buyer or recipient does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Tracking information deleted by logistics companies or local post offices.